Check out our list to get answers to our mostly frequently asked questions.
I have a large group that wants to take the ferry. Should I make arrangements ahead of time?
We are happy to accommodate groups of all sizes. Our vessels have a capacity of twelve to twenty passengers. When possible, please contact us in advance if you have a group of twelve or more. We will dispatch extra vessels to move you more efficiently. Please email or call 604-684-7781 for reservationS.
Can I bring my dog aboard the ferry?
Yes. Our ferries (and our drivers) are pet friendly. For the comfort of all other passengers, please ensure your dog is clean, dry and leashed! Wet dogs may have to wait until there plenty of space.
Where can I buy tickets for the ferry?
All tickets may be purchased on board the ferry. We accept Canadian and US cash on board all ferries, and we have credit/debit terminals available at Granville Island. There is a $10 minimum for credit/debit transactions.
Do the ferries run all year-round?
Yes, the ferries run all-year round. We operate scheduled service every day except Christmas Day and Boxing Day.
Do you take bicycles?
Unfortunately not. Our ferries, while perfectly suited for people, are simply too small to safely carry bikes.
What are the ages for adults, seniors and children?
Adults are 13 – 64, Seniors are 65 and over, Children are 4 – 12. Children 3 & under are free.
Do you permit strollers on board the ferry?
Yes. Children must be removed from strollers prior to boarding. Large strollers must be collapsed prior to being loaded by our crew. Please be prepared to board the ferry when it arrives by removing children and contents. Some large strollers are simply too big to be loaded on the ferry.
Are the rainbow ferries part of your company?
No. We share several docks along the eastern portion of False Creek with another ferry company. Although they run a comparable service, and operate boats of an identical design to ours, tickets are not interchangeable between companies.
What are the guidelines for using a Tourism Challenge Pass?
Unfortunately, we are no longer part of this program. We thank all the participants for trying our service in recent years and hope that we will continue to see you on the ferry?
Does the ferry crew accept tips?
Tips are not expected, but are sincerely appreciated.
Please feel free to contact us directly if you have any questions or would like to speak with one of our friendly and helpful staff.